On a computer in a web browser
If the service works otherwise fine, but you cannot hear pronunciation models, there might be several reasons for the situation. Let’s try the following in order to solve the situation or at least to isolate the problem.
Are you able to hear voice from any other webpage?
Try “force reload” and clearing cache of your browser.
Try another browser if possible. Make sure your browser is updated to the newest version.
Add http://www.worddive.com to the list of trusted sites in your browser in browser settings.
Where do you use the service? If you are using it in the premises of a company, could the company firewall be blocking the downloading of audio files?
Click "Disable HTML5 Autoplay" on the settings of your browser. The latest versions of most of the browsers have this as a default setting. Alternatively, click “Devices” > ”Autoplay” on your computer’s settings.
Use the same browser on which the problems occur and go to this address: https://www.worddive.com/audio-test-howler
Listen to the audio samples and fill the form including your email address. Then press “Send information to WordDive”. This way, we can investigate more. The test page collects additional information on the possible audio problems.
In the mobile app
If you cannot hear the audio in the mobile app, try the following:
- Open the app. Adjust the volume in your device’s volume buttons.
- Go to the app’s audio settings and adjust both speech volume and sound effects volume.
- If your device is on silent mode, turn the sound on and check if the app sounds are audible.
- If you’re using an iOS device, make sure the Silent Mode switch is not enabled.
- Plug in your headphones. If sound comes through the headset, disconnect it and clean any dust or dirt from the headphone jack.
- Make sure your device is updated to the latest version.
- Restart your device.