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Frequently asked questions
Using WordDive
Getting Started (6)
What is the best way to practice?
How to activate a gift card or a licence key?
I have a license code from my employer. How do I start?
Do I get any certificate after completing a course?
Can I study two or more languages at the same time?
Why can't I see all the courses?
Practising (12)
I am stuck. Why can’t I finish a course?
Why are the example sentences not translated word for word?
Why aren't synonyms accepted as correct answers?
How can I repeat a course or start over?
What do the three fishes mean?
Why am I not able to complete a course?
View All
Technical issues (4)
What can I do if I encounter problems with the website?
What can I do if I encounter problems with the mobile app?
I can not hear audio in the web browser or in the mobile app. What can I do?
Which browsers and devices are supported by WordDive?
User account (5)
What if I forgot my password?
How can I see how much study time I have left?
How can I delete my user account?
How can I unsubscribe from WordDive newsletter?
Why does everyone need their own account in WordDive?
Payments
General (5)
How do I pay for the course package - monthly or all at once?
Can I try WordDive for free?
Why do I need to pay for WordDive?
What payment methods are available?
I have paid - why are the courses still locked?
Subscription (4)
How can I cancel my WordDive subscription?
How does the WordDive subscription work?
How can I create a subscription to WordDive?
Can I change the language of my monthly subscription?
Payment problems (1)
What should I do if there are payment problems or delays?
Help Desk Software
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